Contact information
Trade name: Apexsneaker
Phone number: 03079019884
Email: Apexsneakerofficial@gmail.com
Physical address: Shop no-1 Makkah city centre Main pwd Road islamabad
Contact Us
Brand: Apex Sneakers
We would love to hear from you. Whether you have a question about your order, need help with sizing, or just want to get in touch — our team is here to help.
Customer Support
Our support team is available Monday through Saturday, 10:00 AM – 7:00 PM (PKT). We aim to respond to all queries within 24 hours on business days.
Get in Touch
📞 Phone
Available during business hours. For fastest response, we recommend reaching us via WhatsApp.
WhatsApp is our primary and fastest support channel. Send us a message anytime and we will get back to you during business hours.
Apexsneakersofficial@gmail.com
For detailed queries, order disputes, refund requests, or any formal communication. We respond to emails within 1–2 business days.
Follow us for the latest drops, restocks, and promotions. You can also send us a DM for general queries.
Like our page for updates, announcements, and customer stories.
🆕 TikTok
Watch our latest videos, unboxings, and style guides.
Business & Wholesale Inquiries
Interested in bulk orders, brand collaborations, or wholesale partnerships? Reach out to our business team directly:
Email: apexsneakersofficial@gmail.com
WhatsApp: +92-3079019884
Please include your business name, type of inquiry, and estimated quantity in your message so we can assist you more efficiently.
Business Hours
| Day | Hours (PKT) | Support Available |
|---|---|---|
| Monday | 11:00 AM – 11:00 PM | Yes |
| Tuesday | 11:00 AM – 11:00 PM | Yes |
| Wednesday | 11:00 AM – 11:00 PM | Yes |
| Thursday | 11:00 AM – 11:00 PM | Yes |
| Friday | 2:30 PM – 11:00 PM | Yes (Jummah break: 1:00 PM – 2:30 PM) |
| Saturday | 11:00 AM 11:00 PM | Yes |
| Sunday |
12:00 AM 11:00 PM |
Yes |
We are also closed on public holidays in Pakistan, including Eid ul-Fitr, Eid ul-Adha, Independence Day, and other national observances. Queries received during off-hours will be responded to on the next business day.
Order-Related Queries
For the fastest resolution of order-related issues, please have the following ready when contacting us:
- Your order number
- The phone number used to place the order
- A brief description of your query or issue
- Photos (if reporting a damaged or incorrect item)
Frequently Asked Questions
How do I track my order?
Once your order is dispatched, you will receive a tracking number via WhatsApp or SMS. Use it on the respective courier's website to track your parcel in real time.
How long does delivery take?
Delivery typically takes 2–4 business days for major cities and 5–6 business days for other areas. Remote regions may take up to 7 business days. See our Shipping Policy for full details.
Can I exchange my size?
Yes, size exchanges are available within 3 days of delivery, subject to stock availability. Please review our Refund & Return Policy for the full process.
Do you ship outside Pakistan?
Currently, we only ship within Pakistan. International shipping is not available at this time.
I received the wrong item. What do I do?
We apologize for the inconvenience. Please contact us within 48 hours of delivery with your order number and photos of the item received. We will arrange a replacement or refund promptly.
Feedback & Suggestions
We are always looking to improve. If you have feedback about our products, packaging, delivery experience, or customer service, we genuinely want to hear it.
Email your feedback to: Apexsneakerofficial@gmail.com
Your input helps us grow and serve you better. Thank you for being part of the Apex Sneakers community.
Apex Sneakers
Shop no-1 Makkah city centre Main pwd Rd islamabad
Phone / WhatsApp: +92-30779019884
Email: Apexsneakerofficial@gmail.com
Instagram: @ApexSneaker
Facebook: Apex Sneaker